Privacy Policy
Last Updated: 16 November 2025
1. Introduction
Hammer & Hedge Handyman ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or contact us through our contact form
- Communicate with us via email or phone
- Subscribe to our newsletter or updates
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Project details and requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide quotes
- To communicate with you about our services
- To schedule and perform handyman services
- To send invoices and process payments
- To improve our website and services
- To analyze website usage and trends
- To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers)
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information about how visitors use our site. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to our processing of your personal information
- Data Portability: Request a copy of your information in a structured format
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Hammer & Hedge Handyman
Email: info@hammerandhedge.co.uk
Phone: { "display": "07364 167836", "raw": "447364167836" }
Service Area: Cranleigh & Surrounding Areas